CMC HelpDesk responsibility (First Line Of Support) is to receive,retrieve,resolution of all calls from internal Users of CMC Zawiercie S.A or forward to proper Support Groups - second and third line of support (Service, Applications, Infrastructure)
All CMC Users should call/email all IT issues to CMC HelpDesk Group concerning: questions, requests about granting/changing rights to network share/printers, issues with hardware, network, applications and IT systems.
The following is the process flow between user and IT:
EMEA CMC HelpDesk Team members:
Marcin Pasternak - HelpDesk Manager
Andrzej Kralewski - HelpDesk Analyst
Marcin Toloch - HelpDesk Analyst
Jarosław Frymus - HelpDesk Analyst
Cezary Suchoszek - HelpDesk Analyst
We are available 24h/day, 7 days a week, 365days a year
We're happy to help you. If you have any doubts, requests, please contact us:
CONTACT INFO:
+48 32 672 5005
(Inside CMC Zawiercie S.A. premises we can dial 5005 extension)
+00 800 222 222 77
+1 888 823 12 12.
How to call CMC HelpDesk using Polish queue:
1. Select one of the HelpDesk phone numbers,
+48 32 672 5005, +00 800 222 222 77 or +1 8888 23 12 12 . Inside CMC Zawiercie S.A. premises we can dial only 5005 .
2. After a few seconds we will hear introduction in English – during that, please press one ( 1 ) on your phone keyboard – then we will be able to hear Polish introduction, and after few seconds HelpDesk Agent will be happy to help You with your issues.
As always, all IT related issues can be e-mailed to CMC.HELPDESK@CMC.COM
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